During this unprecedented time, the health and safety of both you and our drivers are our top priority.
Hence, e-signatures are made non-compulsory to minimise contact and ALL deliveries will be made contactless by default.
Here are some of the steps you need to take note of for a smooth contactless experience:
How To
Preparing for Collection
Please place your parcel(s) at your doorstep during the pickup window indicated on your assigned delivery driver email.
Track Your Parcel
As our drivers attempt to complete the delivery. You can use our Track Your Parcel widget to know at which stage your parcel(s) are at all times.
Driver Collection
On arrival, our delivery driver will take a photo and collect your parcel(s) from your doorstep and proceed with the delivery.
Delivery Completed
Upon successful delivery, our drivers will take a photo of the parcel as confirmation. You can see this in your electronic Proof Of Delivery.