FAQs

Didn’t find what you were looking for? Send us an email at contact@yojee.com. We are contactable during SendSingapore delivery operating hours, 10 am – 10 pm, Monday through Saturday.

 

FAQ

Most frequent questions and answers

SendSingapore is working round the clock to expand our delivery locations. Currently, SendSingapore delivers throughout almost all of Singapore.

You can create a delivery order via the web order page at https://book.yojee.com (Singapore only).

SendSingapore endeavours to be transparent with our pricing, so you don’t get hit with unexpected charges. SendSingapore currently charges delivery fees based on the weight of your parcel coupled with distance and the timing window of a delivery job. Kindly note there may be surcharges (e.g. Central Business District, Sentosa and etc). Check out our surcharge locations and pricing, here. The final fee will be displayed on the booking summary page prior to payment. For full details, please see our delivery pricing, here.

Head to https://book.yojee.com (Singapore only). Once you’ve entered the booking details, on the booking confirmation page, click on “Login to proceed”. Lastly, to register an account with SendSingapore, click “here”.

SendSingapore currently delivers between 10am and 10pm, Monday through Saturday. Our Customer Support team will be available to help you throughout these times.

SendSingapore currently accepts payment via credit card (Visa, Mastercard, American Express). If you are a corporate sender, register here to enjoy corporate benefits!

SendSingapore accepts payment via Visa, Mastercard and American Express.

Currently, SendSingapore does not accept cash as a payment option for delivery.

Currently, SendSingapore delivers any item up to 30kg in weight and 63cm x 63cm x 63cm in dimension. SendSingapore cares about the safety of our Delivery Personnels, so please ensure that items are not on our prohibited items list which can be found in our T&C.

SendSingapore delivers anywhere in Singapore except surrounding islands, military camps and bases, and the Istana.

Requests for specific timings will be done on a best effort basis. SendSingapore does not guarantee fulfilment of additional requests outside of our standard service offerings.

You may send as many parcels you wish, from one or multiple pick up or delivery locations. Each parcel for delivery must be input as a separate, new order for it to have its own tracking number. For bulk delivery orders, please contact SendSingapore Customer Support at ops@yojee.com.

SendSingapore wants to ensure that your parcels arrive safely to their destination. We kindly request that you package contents carefully to prevent them from being damaged during transit. SendSingapore Delivery Personnels are trained to handle goods with utmost care but please note that SendSingapore will not be held liable for damage resulting from items being improperly and/or insufficiently padded and packaged.

You can track your delivery easily on the SendSingapore homepage. Under “Track your delivery”, insert your tracking number.

In the rare event of a problem with your delivery, please contact SendSingapore Customer Support at ops@yojee.com immediately.

Yes, SendSingapore insures items up to S$500 in value per delivery order. Should you require additional insurance coverage for your parcels, please contact SendSingapore Customer Support at ops@yojee.com.

SendSingapore aims to ensure that parcels are delivered safely to the correct recipient, so we require a signature proof-of-delivery (POD) by the recipient named on the order. Once this has occurred, you will receive an SMS confirming that delivery has been completed.

*In light of the COVID-19, do note that e-signature are made non-compulsory to minimise contact and ensure the health and safety of our delivery personnel.

SendSingapore Delivery Personnels work to efficient schedules to meet the designated pick up or drop off time. We kindly ask that you inform our customer support team at ops@yojee.com and reschedule the pickup or delivery by placing a new order.

SendSingapore Delivery Personnels are unable to confirm delivery of parcels without a signature proof-of-delivery (POD) by the named recipient. You may choose to provide explicit written consent (SMS) to the Delivery Personnels or email SendSingapore Customer Support at ops@yojee.com authorising someone else to sign the POD or instructing for the parcel to be left outside but SendSingapore will not be held liable for parcels that subsequently go missing.

Head to https://book.yojee.com and proceed to create two separate bookings.

Register online at https://sendsingapore.com/deliver (Singapore only). Once you have registered online and agreed to SendSingapore’s T&Cs, our team will take one to two working days to review your application. You can download the Drive Yojee V2 App once you’ve been approved.

Not at all. You can use any mode of transport. SendSingapore aims to reduce carbon footprints, so we support the use of public transport and walking, too!

You can select any jobs that fit your schedule, there is no obligation to take jobs if you do not want to.

SendSingapore delivers documents, parcels and packages up to 30 kg. Deliveries are on a point to point basis.

Vehicles will not be provided nor do we rent out vehicles. You are more than welcome to use your own vehicle, bicycles or take public transport.

Currently, SendSingapore does not offer Cash on Delivery therefore Delivery Personnels will not be required to handle cash.

Please fill in the following registration form at https://sendsingapore.com/deliver (Singapore only). Once you have registered online and agreed to SendSingapore T&Cs, you will receive a confirmation email upon approval. The email will contain SendSingapore onboarding slides to help get you started. Finally, download the Drive Yojee V2 App to start delivering with SendSingapore.

No. As per SendSingapore Terms & Conditions, your personal information will be safeguarded to the extent of the law. SendSingapore customers will only see information about you that is relevant to fulfil a SendSingapore delivery, information such as name and mobile number.

The Drive Yojee V2 App can be downloaded for free from the Android or Apple iOS app stores. We aim to make our software not only beautiful to look at but intuitive to use. The SendSingapore onboarding slides sent to approved drivers will help you get started. If you need more help, please contact SendSingapore Operations Team at ops@yojee.com.

SendSingapore recognises that having happy and reliable Delivery Personnels, helps everyone to have a great experience with our platform. To this end, we endeavour to be competitive, payment is made every fortnight via bank transfer. Each delivery is unique, Delivery Personnels’ earnings will be based on the delivery distance, weight and/or dimensions of the parcel.

SendSingapore provides a training guide to all new Delivery Personnels on how to use the app, general DOs and Don’ts and other guidelines for delivering with SendSingapore.

SendSingapore understands that everybody likes to make some extra cash and to work on their own terms so we do not impose minimum work hours or number of jobs. We believe everybody should be able to control their own time and income so you choose when you want to work and for how long.

To ensure that everybody has a great experience with SendSingapore, we ask that our Delivery Personnels adhere to SendSingapore Service Level Expectations. The main request we make is that if you encounter any issues, you contact the SendSingapore Operations Team first at ops@yojee.com.

The Drive Yojee V2 app will include the indicated time a delivery has to be fulfilled by. Follow the allocated time for 3-Hour Express jobs as they are time sensitive.

For operational support, you can contact us, via email ops@yojee.com or by using the in-app chat system.

Training for the Drive Yojee App will be given during the non-obligatory Delivery Personnels onboarding session.

Once you become a SendSingapore Delivery Personnel, you can start delivering immediately! When you are logged into the Drive Yojee V2 App, ensure your profile status shows “On Duty” to receive jobs or view broadcasted jobs.

If you lose or damage a parcel, please inform SendSingapore Operations team immediately via the in-app chat or contact us at ops@yojee.com. Do not contact the customer. SendSingapore will assess the extent of the damage or cost of the lost item and follow-up with the customer.

Please do not make any timing changes with customers. Should you need to make changes, contact SendSingapore Operations team using the in-app chat or contact us at ops@yojee.com. The team will assess the situation and contact the customer on your behalf.

When your status is shown as “On Duty” it will be assumed that you are available for jobs and jobs will be automatically assigned to you. If an unforeseen circumstance arises and you think you may be delayed or unable to complete a job, please “Reject” the job and it will be reassigned to another Delivery Personnel. Do note that SendSingapore Operations team will monitor all job rejections and may contact you to discuss.

A job can be rejected but note that SendSingapore will monitor all rejections and may contact you for clarifications. If an unforeseen circumstance arises and you think you may be delayed or unable to complete a job, please contact SendSingapore Operations team immediately and they will instruct you on next steps to take.

The Drive Yojee app will include the indicated time a delivery has to be fulfilled by. Strictly follow the allocated time for 3-Hour Express jobs as they are time sensitive.

SendSingapore offers real-time tracking of parcels as well as a live countdown to pick-up and delivery times. GPS tracking allows SendSingapore to provide this information to our users, so GPS tracking must be turned on whilst you are delivering for SendSingapore.

SendSingapore delivers between 10am – 10pm, Monday through Saturday, so you will have access to jobs for delivery within that time frame. SendSingapore Operations team will be available to support you during those times. For now, SendSingapore will not deliver parcels on Sundays and public holidays, during which time our Operations team will also have a rest!

This should be rare as SendSingapore provides both senders and recipients advanced notifications of any upcoming pickup or delivery. In the event that the sender / recipient is not there, please contact them first. If you are unable to make contact, please inform SendSingapore Operations team immediately, safeguard the parcel (if already picked up) and move on to the next delivery job while awaiting further instructions from SendSingapore Operations team.

If the recipient is not available to receive a parcel, do not leave the parcel at its destination. You are only allowed to leave parcels outside a delivery location, i.e. complete a job with no proof-of-delivery (POD) signature, if there is explicit written consent from a customer authorising this. Once you have received written consent, please inform SendSingapore Operations team and provide a copy of the written consent, e.g. screenshot. Otherwise, a POD signature is required to complete deliveries.

If you turn your status to “Off Duty” during a job you will be able to complete the delivery but as long as your status remains “Off Duty” you will not receive any new jobs.

  • Be punctual
  • Smile and be courteous and polite
  • Handle all documents & parcels, regardless of size, with care
  • Show your status as “On Duty” only when you are sure you can fulfil deliveries
  • Always manage expectations: if you are going to be late or have a problem, let SendSingapore Operations know immediately!
  • Do not contact customers without a good business reason to do so
  • Do not leave parcels at a destination unless you have written instructions to do so
  • Do not enter premises without consent (this is trespassing and a criminal offence)
  • Do not try to damage control yourself: if there is a problem, contact SendSingapore Operations first!
  • Do not sign on behalf of customers and do not allow anyone but the intended recipient of a parcel to sign for it unless written consent has been given by the intended recipient

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